ETS provides on going, in-depth staff training to meet our clients' needs. ETS is staffed by knowledgeable and seasoned management personnel who are dedicated to creating a positive work environment that will attract and retain employees with the highest quality professional and personal standards.

All of our TSR's receive a full complement of training, including:
*EBSCO orientation
*Telephone sales training
*Product/service familiarity
*Voice/speech coaching
*Script interpretation
*Customer service skills

We strive to develop individuals to reach their full potential to achieve EBSCO TeleServices goals of excellence in telemarketing, customer service and sales.