A Solon company is seeking a Customer Service Rep with call center experience.
1st shift position
Under general supervision, conducts and maintains positive interactions with customers and visitors in person, by phone or email.
• Talk to customers on the phone.
• Answering SMS text messages.
• Work with customers via chat.
• Respond to social media posts.
• Captivate customers and enhance their experience.
• Work with team members to stay informed about new products and trends.
• Cultivate relationships and help customers feel good about our company.
• Learn about our products and nuances of the industry.
• Tech savvy and able to learn new programs such as ERP systems and Zendesk.
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary.
• Written Communication - Writes clearly and concisely; effectively presents numerical data.
• Teamwork - Balances team and individual responsibilities.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Minimum Experience 1-3 years.
• Call Center experience a must
Mancan has jobs available in Northfield, Twinsburg, Macedonia, Streetsboro, Aurora, Bedford, Maple Heights, Solon and Cleveland.
Apply online at www.mancan.com or we take applications Mon through Friday 8a-4pm.
Please bring 2 forms of government ID and resume with you.
Mancan Temporary Staffing Employment Agency is located at 500 W Aurora Rd Ste 130 Northfield, OH 44067.
Please call us at 330-467-9675 with any questions.