Under general supervision, determines initial and ongoing eligibility for federal and State of Ohio mandated programs, according to established criteria. May develop self-sufficiency contracts and assign clients to appropriate work activity. Utilizes interactive interview process through agency appointments, office, institutional and home visits, phone, and email. Enters information and data into CRIS-E system or other authorized computer system. Obtains and/or assists with obtaining necessary verifications and documentation. Computes budgets. Completes spousal resource assessments. Prepares and processes support documentation. Monitors and maintains case files for multiple public assistance programs. Prepares correspondence and reports. Communicates with clients on an on-going basis. Provides quality customer services to clients. Performs other related duties as requested, assigned or directed.