Collections Representative - Full Time
Job Opportunity at Synchrony Financial

Posted on Sep 8

Location: Canton, OH
Job ID: W4124184

We've all been there—sometimes a bill just doesn't get paid. That doesn't make a customer any less of a VIP. In this role, you'll tackle the important work of getting past-due accounts up to date. You'll handle outbound and inbound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your communication and influencing skills to figure out why a payment is late and how to fix the situation.

On day one, you'll enjoy a warm, welcoming environment with benefits that include:

  • Paid training
  • 401(k) savings plan
  • Casual, friendly atmosphere
  • Shift differential for qualifying shifts
  • Weekly Pay
  • After 6 months with us, you will have Tuition Reimbursement programs available

Essential Responsibilities:

  • Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts
  • Set up payment arrangements to bring past due accounts current
  • Educate our customers
  • Identify and find ways to improve service

Qualifications/Requirements:
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT

  • 6+ months of customer service experience in any industry or equivalent military experience
  • Basic Math Skills - Arithmetic computation

Eligibility Requirements:

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • If currently a Synchrony Financial Employee, you must have been in your current position for at least 6 months (Level 4 – 7) or 24 months (level 8 or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement

Desired Characteristics:

  • Have at least 6 months experience in a collections position
  • Effective listening and communication skills
  • Computer skills including working knowledge of PowerPoint, Word, Excel and Outlook
  • Multi-tasking skill

If you're the kind of person who can engage and solve problems, you're the kind of person we need.

Learn more and apply at SynchronyCareers.com

Engage with a company that knows you're as important as the customer
Engage with a call center team that thr

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