Corporate/ Customer Service Representative
Job Opportunity at Shearer's Foods

Posted on Oct 15

Location: Massillon, OH
Job Type: Full Time
Job ID: W4097784

Career Opportunity: Customer Service Rep



The Customer Service Representative, located in Massillon, OH, must have strong written and verbal communication and interpersonal skills; good organizational, time management, customer service and problem-solving skills; ability to work accurately, with interruptions, to meet deadlines; ability to work well independently and as part of a team; ability to exercise flexibility, initiative, good judgment and discretion.



General Requirements:

  •          Talks with customers by phone or in person to help resolve any issues or concerns.
  •          Receives orders via phone, fax, internet, or e-mail.
  •          Enter and maintain orders up until point of shipment.
  •          Works with cross functional teams to resolve challenges and ensure orders are shipped on time and fill rates are met.
  •          Track orders after shipment for overages / shortages and notify customers of any discrepancies.
  •          Proactively reviews aging inventory and determines disposition.
  •          Refer complaints to designated departments for investigation.
  •          Provide support to sales and upper management through reporting data



  •          Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  •          To perform this job successfully the person must be able to work well with others in the spirit of cooperation. 
  •          Must have excellent verbal and written communication skills when communicating with customers or teammates. 
  •          Must have strong Excel skills
  •          Must be organized, dependable, self-motivated, professional person with the ability to set priorities, manage multiple tasks, and meet deadlines.


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