Customer Service Rep-Transportation
Job Opportunity at Kenan Advantage Group

Posted on Apr 9

http://www.thekag.com    800-969-5419

Location: North Canton, OH
Job Type: Full Time
Job ID: W4157039

Join the industry leader! KAG is North America's largest independent fuels delivery and bulk liquids carrier. At KAG, we pride ourselves on providing the safest and highest quality service to our customers by delivering every load on time, without incident. If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply! Start helping us achieve Our Vision of revolutionizing transportation and logistics within the liquid bulk industry through our national scale, advanced technology and an uncompromising commitment to be the employer of choice.

Benefits of Partnering with KAG include:

  • Medical, Dental, and Vision insurance
  • 401(k) employer match program
  • Company paid life insurance

Responsibilities include:

  • Assisting the Schedulers with daily driver operations
  • Data entry of orders and running reports
  • Communicating effectively both in person and on the phone with customers, drivers and managers, providing concise instruction or information
  • Expedite and track orders for customers
  • Advise customers and provide information about products and services
  • Take orders and cancel accounts
  • Obtain details of and resolve complaints
  • Follow up to ensure that appropriate changes were made to resolve customer complaints

Potential Team Members should have:

  • High School diploma or equivalent, an Associate degree or some post-secondary education is preferred
  • A minimum of 2 years prior customer service experience, preferably in the trucking industry
  • Ability to multi-task
  • Excellent Microsoft Office skills, including Outlook, Excel and Word
  • Strong interpersonal skills, in addition to excellent written and verbal communication skills

 Kenan Advantage Group, Inc. is an equal opportunity employer. No person will be discriminated against in any aspect of their employment on the basis of any status or characteristic protected by applicable federal, state or local law.

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