2018-05-08

Field Service Technician
Job Opportunity at Compass Systems and Sales LLC

Posted on May 8

www.compasssystems.com    

Location: Barberton, OH
Job Type: Full Time
Job ID: W4159146

ABOUT COMPASS SYSTEMS:
We are engineers in every sense of the word. For over two decades, we have found better ways to move materials, providing both standard and custom solutions to our customers.
 
You can trust Compass to point the way to the most efficient solution.
 
Job Description:
This position will provide field service engineering and technical assistance to customers in areas of installation support, testing, startup, inspection, predictive maintenance, down machine repair, training and modification of Compass System’s equipment and systems.  This position is a primary interface between the customer and Compass Systems & Sales Organization and plays a significant role in determining the Company’s image as viewed by the customer.  The Field Service Organization is greatly dependent on this person Responsiveness, communication and continuous follow-up with current and future CS&S customer base.
 
As a Field Service Technician, you will be responsible for:
  • Perform on-call emergency / warranty repairs of Compass Systems and Sales equipment in the field
  • Communicate with customers (External / Internal) in high pressure situations and maintain strong customer relationships
  • Visiting customer sites to troubleshoot, diagnose, and repair Compass Systems’ products and solutions
  • Provide system integration support for CS&S Engineering group
  • Acting as a consultant to Compass Systems’ customer base regarding our products
  • Have knowledge of PLC communications with CS&S and other peripheral Equipment
  • Ability to perform/update potential programming changes within the PLC
  • Performing all assigned planned maintenance
  • Delivering technical solutions to customers
  • Proactive mindset to support customer needs
  • Strong initiative in finding work activities during slow periods
  • Capable of traveling on short notice and handle rigors of air travel
  • Submit Sales leads for additional system opportunities
  • Communicate work location and status daily
  • Thinking analytically
  •  Troubleshoot through deductive reasoning
  • Working autonomously, and making sound judgments
  • Processing paperwork upon completion of each job
  • Soft skills – mediation / negotiation
  • Training customers on use of CS&S Equipment and troubleshooting
  • Performing other duties as assigned
SUPERVISORY RESPONSIBILITIES:                                              
This job will have no supervisory responsibilities.
 
QUALIFICATIONS: 
  • Associate’s degree in electrical or mechanical engineering or a related discipline from an accredited college and 2-3 years of related work experience
  • Strong mechanical and electrical troubleshooting aptitude
  • Strong organizational, planning, and leadership skills
  • Project management and analytical skills
  • Knowledge of pneumatics, including volumetric flow rate and pressure, a plus
  • Knowledge of mechanical and electrical design
  • Knowledge of engineering calculations
  • Knowledge of PLC Programming preferred but not required
  • Strong Computer Skills
  • Strong time management skills, ability to plan daily/weekly/ workloads
  • Strong desire to travel
  • Ability to motivate self and others, to train / educate others, to promote process improvements
  • Adaptability / flexibility
  • Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; show resilience in the face of constraints, frustrations, adversities or stress
WHY A CAREER WITH COMPASS?
  • Growing organization with proven success
  • Company embraces a continuous learning environment
  • Cutting edge technology
  • Collaborative work environment
  • Competitive Salary and Benefits
  • Opportunity to travel (domestic and international)
  • Interaction with multiple customers
  • Problem solving and issue resolution are strongly valued
Compass Systems and Sales is an Equal Opportunity Employer
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