2018-07-06

Full Time Member Service Representative/Operations
Job Opportunity at Stark Federal Credit Union

Posted on Jul 6

Location: Canton, OH
Job Type: Full Time
Job ID: W4163185

Full Time Member Service Representative/Operations Position

Our member service representative provides exceptional and accurate service while assisting members with a wide variety of financial transactions in person and on the phone.  The ideal candidate will genuinely enjoy helping people, be comfortable with cash handling, and have a desire to learn a multitude of duties while multitasking in a fast-paced environment.  Excellent benefits package includes paid vacation, sick days, 401K match, health insurance, life insurance, and paid holidays.  No Sundays.

Responsibilities:

Process teller transactions professionally, accurately, and efficiently.  Must be flexible with moving from station to station and working at a different branch location when required

  • Assist members with account inquiries/changes, account balancing and discrepancies
  • Recognize members financial needs and refer appropriate products and services
  • Educate members on the use of products and services
  • Open and close accounts using required documentation and disclosures
  • Daily organizing and balancing of cash drawer

Maintaining Debit Card accounts

  • Place debit card orders and link to corresponding accounts and systems

  • Perform daily system maintenance to reflect member data changes

  • Assist members with failed debit card transactions, card limits and fraudulent activity

Provide Support for internet banking users

  • Process internet Banking Applications and instruct members on product usage and capabilities

  • Verify member identity and assist with User ID password changes, and security questions issues

Strict adherence to credit union policies, procedures, and transaction limits

                Complete ongoing education and training

Expedite daily branch processing and balancing

  • Scan Checks for electronic clearing Research any discrepancies and prepare balancing report
  • Assist different departments as directed by management

Qualifications and requirements

  • High School Diploma
  • Previous teller experience or cash handling skills
  • Computer skills/Microsoft office and a comfort with mobile applications
  • Recordkeeping knowledge
  • Typing and adding machine skills
  • Neat and professional appearance
  • Adaptable, willingness to learn, and strong communication skills
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