What are you working forward to?
On our Call Center team, you'll ensure customers succeed—and we'll do the same for you: through generous benefits, continuous learning and clear career progression. Because we know you have ambitions of your own. And our job is to help you achieve them.
Inbound Fraud Representative
Trust is a vital part of any relationship. In this role, you'll be essential in creating that trust. You must be motivated, friendly and able to take direction and run with it. You'll need excellent problem-solving and analytical skills and thrive on a team—giving and getting support every step of the way. You'll handle thousands of in-bound calls and help our clients and cardholders resolve their potential fraud issues. You'll review accounts, research concerns and respond promptly. Most importantly, you'll build relationships with clients, customers and colleagues.
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
•6+ months customer service experience of any kind or equivalent military experience
•You must be 18 years or older
•You must have a high school diploma or equivalent
•You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
•You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
•If currently a Synchrony Financial Employee, you must have been in your current position for at least 6 months (Level 4 – 7) or 24 months (level 8 or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.