Inside Sales Representative
Job Opportunity at Precision Products Group, Inc.

Posted on Jul 12

www.ppgintl.com    

Location: Wooster, OH
Job Type: Full Time
Job ID: W4136831

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Enter Customer Sales Order, follow-up on purchase orders, communicate ship dates, changes, and resolve conflicts and utilize EDI or web portals to obtain transactional details
  • Enter requests for RMA, communicating carrier information
  • Coordinates with Sales team, production control, Quality, Engineering, and Shipping

Qualifications:

  • High School Diploma or equivelant
  • Intermediate MS Office skill level
  • Previous experience in customer service, sales, or other related fields in a manufacturing environment
  • Ability to build rapport with clients and operations
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
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