MANAGER OF SERVICE DELIVERY – TECHNOLOGY INFRASTRUCTURE
Leader. Coach. Sometimes a juggler. Technical Manager. Scheduler. Innovator.
All roles that you relish and leverage the best in you. Chances are that when you reflect upon your career, you realize that you are at your best when you have a lot going on and the autonomy to do it, yet there’s a greater arching vision to take the organization and business to the next level.
Yet, maybe it’s been a while since you’ve not felt that passion for the mission of your team and organization. Maybe your current job is simply managing the steady state operations, and there’s limited opportunity for growth and building something and making an impact. Maybe it’s gotten to be the same-old same-old.
It’s time to get back into it, where you can build something and make a difference.
Our client is a small, yet 20 years established and robust provider of IT managed services. Specifically, they target small to mid-sized firms to build and support their IT infrastructure, ranging from monitoring and support services to network design and upgrade to virtual CIO services. The firm is ready to step up to their next level of growth and maturity, and this has created the need for a Manager of Service Delivery.
In this role, you’ll oversee the engineers and Help Desk personnel, balancing workload and scheduling, support client engagements where needed on larger projects, and help your team grow their skills and capabilities. You’ll apply your background and perspective to improve the effectiveness and caliber of service provided by the delivery organization, and work closely with the CEO, COO, and others to grow the business.
WHAT IT TAKES
Solid understanding of IT infrastructure and a few years of experience leading teams and multiple functions is great. Ideally, experience working in a Managed Services organization. What’s really important is your ability to multi-task and lead to deliver an excellent client experience, and coach and grow your team members.
From a technology perspective, solid background with the Microsoft platform and toolset, along with knowledge of wide area networking solutions, and their implementation and maintenance. This is NOT a hands on position, but foundation in the technology is needed. Beyond this, knowledge of things like ConnectWise, QuoteWorks, Labtech, and TruMethods would be a real plus.
The culture of the organization is strong – ethics, values, and respect are key. Folks go to work there and stay. Benefits including health and long term savings are solid.
Sound interesting? Let’s talk and see if it lines up with where you want to head.