Cuyahoga Falls manufacturing company is currently seeking a full-time product service representative. The PSR is often the first point of contact for existing and potential new customers, so making a great first impression is of premium importance. A friendly and outgoing personality is a must. The PSR serves as a company representative, and should expect to serve as an educator for customers about our equipment, services, and capabilities. This position will have a full understanding of our products and how they are used. The ideal candidate will have strong mechanical understanding and preferably fluid dynamics knowledge. They will work closely with engineering to gain product knowledge and if escalation is needed for the customer.
Support the company’s mission, values and strategic growth goals while providing a high level of product customer service.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Responds to telephone, internet and email inquiries, professionally, efficiently and with excellent communications skills.
Prepare a variety of status reports, including activity, follow-up, and adherence to goals.
Bring reoccurring product issues or support issues to the group with solution ideas.
Planning, coordinating, and executing projects (equipment installation and service).
Be the voice of the customer internally for product changes, improvements or quality concerns.
As needed, assisting on new business pursuits.
Testing and quality assurance of customer deliverables.
Skills and Competencies:
Must have customer service experience in manufacturing, restaurant equipment or other related fields.
Can communicate effectively and credibly with the specific ability to gain trust, draw out needs, creatively propose ideas, and immediately and expertly resolve conflicts and concerns.
Self-starter who requires minimum supervision and adapts easily to changing work environments and requirements.
Ambitious, flexible and aggressive.
Articulate in oral and written communications, presentation, persuasion and negotiation to achieve optimum project results
Ability to handle several projects simultaneously.
The positions are Monday-Friday 8:00am-5:00pm with a starting wage between $14-$16/hr. based on experience.
Mancan Temporary Staffing Employment Agency is located at 160 West Ave, Tallmadge, OH 44278. Please feel free to call us at 330-633-9675 with any questions. Please bring 2 forms of government ID and resume with you, or apply online at www.mancan.com/. We staff for the following areas: Akron, Cuyahoga Falls, Stow, Hudson, Kent, Streetsboro, Ravenna, Brimfield, Monroe Falls, Portage Lakes, and Tallmadge. #TallmadgeMancan