|The Sales and Service Representative will be responsible for servicing equipment and installing new machines with house accounts. Develop new business with existing accounts and prospect for new customers in targeted market segments. The Sales and Service Representative must possess a high level of technical expertise, mechanical knowledge, and customer service skills. Be available to travel, properly maintain a company issued service vehicle, and work directly with customers and prospects. |
Essential Job Functions
Spends around 50-60% of their time on service related activities and new machine insta IIS, 20-30% on new business development with existing customers, and 10-30% of their time prospecting for new business.
Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing quality tests.
Maintains rapport with customers by examining complaints; Identifying solutions; suggesting improved methods and techniques; recommending system Improvements.
Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; catting for repairs.
Documents service and installation actions by completing forms, reports, logs, and records.
Maintains customer confidence by keeping service information confidential.
Updates job knowledge by participating In educational opportunities; reading professional publications.
Accomplishes operations and organlzatlon mission by completing related results as needed.
Develops a prioritized list of prospects by sub segment to target and grow new business. Successfully moves prospects, to fully qualified leads, to quoting and sampling, and to new business in a timely fashion.
Prepares and presents financial and/or technical justification for new business over $50k, or new products and services for the business, to senior leadership team as defined in the process for assessing and quoting new business opportunities.
Participates in overall strategy, research and development, project planning, and manufacturing coordination for new and emerging opportunities.
Provides technical expertise and training to other departments in support of business.
Collaborates with a wide variety of functional areas such as sales management, engineering, marketing, manufacturing, and operations to develop and provide direction responsive to customer needs/concerns and market opportunities,
Participates in technical product development and estimates of potential profits and revenues.
Produces quantitative competitive analysis comparing key competitor's competencies,
Identifies and resolves problem in a timely manner, gathers and analyzes information, and works well with others to solve problems.