2018-06-08

Service Advisor
Job Opportunity at Automotive Personnel, LLC

Posted on Jun 8

http://www.automotivepersonnel.co    +1 (216) 226-7958

Location: Cleveland, OH
Job Type: Full Time
Job ID: W4161349

Service Advisor –Luxury Brand
Have you thought about stepping up to one of the world’s premiere automotive brands?
 
We are seeking an experienced Automotive Service Advisor to join a winning team providing a terrific customer to the discerning luxury buyer.   We are seeking candidates who take pride in their work. 


Duties Include:
* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
 
* Communicating with dealership Technicians

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

To help ensure a terrific fit for both the candidate and company, we are seeking candidates with the following experiences, traits and abilities :
  • Focus on building the very best  customer service experience
  • A belief that each and every customer is important
  • Very organized with exceptional time management and prioritizing skills
  • Performance oriented - continuous desire to improve 
  • Proven CSI
  • Ability to generate more service business from our customers
  • Great references 
  • Ability work in eastern Cleveland suburb, Ohio area
 A focus on a rewarding  customer  service experience is essential !
 
If you are an experienced Service Advisor seeking a professional work environment please contact Lisa from Automotive Personnel, LLC in total confidence
    216-226-7983          
www.AutomotivePersonnel.Careers                          Lisa@AutomotivePersonnel.Careers
 
Automotive Personnel, LLC is in its 29th year finding personnel for automotive dealerships!
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