System Administrator / Tier II - Microsoft Windows Platform
You grew up around technology. Maybe played with PC's in high school and built PC's and a network in your house. Showed a knack for it. Your friends and neighbors know you as the go-to person when they have issues. Came out of school and got your first break to work with computers. Maybe started doing Help Desk or MACD type work. Kept learning and augmented your natural curiosity and aptitude with certs and further learning.
As much as you love the technology, you love working with business people and seeing the impact your efforts have on their world. Making things run smoother. Helping them be successful. You are known for looking at both the human and technical sides of things when you come up with a solution or doing project work..
But, things have gotten a bit stale. You've helped your company get to where tickets are handled routinely and without drama or impact. You've build procedures to set things up proactively, so you avoid reactive issues. Instead of gaining knowledge and experience, you feel like you are repeating last year all over again.
What if you could learn and grow and get experience in dozens of companies? And, not have to change employers to do it.
We just might have the position for you.
Our client is a Managed Services Provider that supports small to medium sized business. They provide a variety of services ranging from Help Desk and Break / Fix to system monitoring and management, to upgrades and expansions, and strategy. They essentially are the outsourced IT department for their clients, and support Microsoft platforms and networks.
Part of their delivery strategy is to better the client technology environment by delivering stellar service and providing industry leading insight into how they use technology. This is where you come in.
As a Tier II System Administrator, you're looked at as the person that not only fixes the issue or upgrades the system, but tis the face of the company, the one the customers work with day to day. You're able to apply judgement and experience to understand the customer's concerns and deliver the solution, or when you need to engage the Tier III engineers. You spend part of your time with clients on site working on their projects and issues, and part of your time working with team members on large projects like upgrades, expansions, and new clients.
What's It Take?
You've got several years of progressive experience in the Microsoft technology space. You've shown growth from Tier 1 Help Desk / MACD to build analytical and problem solving skills. You "get" customer experience, and always keep in mind that the end user is why you are there. Probably have an Associate or Bachelor's degree coupled with certifications from Microsoft and / or CISCO. You've got great communication and interpersonal skills and are motivated by seeing the positive impact of your efforts with your business users. Strong skills around problem solving and following / enhancing standard procedures and documenting are part of your portfolio. You work well with your team, yet you also have the self-discipline to work independently towards goals.
Technically, you have solid knowledge in the Microsoft space, including Windows Desktop and Server, Active Directory and Group Policy, LAN / WAN experience, and Office applications. Probably other related technologies and tools like ConnectWise and virtualization.
The specific technologies are less important as long as you have the foundation and desire to learn.
Why this job?
Our client offers a strong team environment, with strong ethics and organizational values. This is a firm where there is a strong bond with the team members, and everyone collaborates to service client needs. It's a growing firm that supports professional development, and where you can grow your career.
Sound like something of interest? Let's talk. Send us your resume and we'll get on the phone.