Advanced Customer Service Representative

at Mancan
Location CANTON, Ohio
Date Posted April 8, 2019
Category Default
Job Type Full-time


CANTON JOBS: NOW HIRING!! MANCAN PROFESSIONAL TEMPORARY AGENCY HAS GREAT JOB OPPORTUNITIES IN CUSTOMER SERVICE. We are currently assisting a top Canton employer hire for an Advanced Customer Service Representative ! COME APPLY WITH US!!
• Greet customer, write up the customer’s issue, answer incoming Service calls, schedule work and open the Repair Order.
• Prepare an estimate (quote) for the customer, obtain appropriate approval, and communicate it to the customer.
• Keep the customer informed during the process of the progress towards the repair.
• Review completed RO’s and the explanation (story) to start the invoice process for the customer. (Off shift Writers would complete COD invoices).
• All other duties as assigned. Examples, but not limited to: Assist in getting Customer purchase order numbers for invoices. Add Tasks as needed (RO maintenance in general).
• Experience working as a service writer or service technician for commercial trucks is required.
• High school education or its equivalent.
• Knowledge of Semi-Truck mechanics
• The ability to diagnose mechanical problems with semi-trucks
• Class A CDL strongly preferred
• Excellent verbal and written communication skills.
• Strong computer skills. Basic warranty knowledge.
• Ability to multi-task and determine priorities.
• Excellent customer service skills

Pay- BOE

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Mancan Medical Temporary Staffing Agency has "Jobs in Canton, OH." We are located at 1918 Fulton Rd. NW Canton, OH 44709. Please feel free to call us at 330-492-5627 with any questions.We take applications M-F 8am -4pm.
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