Call Center Representative

at Stark County Community Action Agency
Location Canton, OH
Date Posted March 31, 2021
Category Default
Job Type Full-time

Description

Duties:

  • Answer incoming customer phone calls and take appropriate action
  • Maintain customer satisfaction ratings
  • Input data into systems and update customer records as required
  • Maintain confidentiality of customer information and related program records

Skills:

  • Ability to work with a diverse population
  • Intermediate computer skills
  • Excellent verbal, written and interpersonal communication

Background:

  • High School diploma or GED
  • Minimum two (2) years of work experience in office/customer service environment
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