Case Manager

at Community Restoration Centers of Stark County
Location Canton, OH
Date Posted May 2, 2019
Category Default
Job Type Full-time


Job Title: Case Manager

Qualifications: A minimum of an Associate Degree in Social Work, Counseling, or Corrections and six months experience preferred. Must have strong organizational skills and be detail oriented. Must possess excellent verbal and written communication skills. Must possess a valid Ohio Drivers License and be insurable on company policy. Must have the ability to work effectively with Agency employees, outside contacts, and a diverse client population.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work Environment: While performing the duties if this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.


  • Acts as an advocate for assigned clients.
  • Reviews initial intake packet.
  • Reviews all available referral information and requirements.
  • Prepares and maintains a confidential, organized, accurate, and updated case file for each assigned client.
  • Records all logs, initial meetings, weekly meetings.
  • Interviews clients to determine needs with regard to personal and family adjustments, finances, and chemical dependency, employment, education, clothing, and housing, physical and mental health impairments.
  • Refers clients to appropriate community resources and or agency program(s) based in individual needs.
  • Completes appropriate release of information forms prior to making a client referral.
  • Acts as an effective liaison between clients and referral sources.  Maintains an open and productive channel of effective communication
  • Analyzes collected data from intake packets and program assessments to develop an individual case plan.
  • Opens and maintains productive communication while maintaining a professional relationship with clients. De-escalates potentially volatile situations between clients when necessary.
  • Negotiates and executes a clear, mutual, flexible and realistic plan with his/her client(s) within established time frames.
  • Monitors Case Plan and evaluates overall process as well as goal achievement with the client on a regular basis. Re-negotiates Case Plan and weekly goals with clients and documents any changes. Ensures revised Case Plan is signed and dated by client and self.
  • Meets with clients regularly and in accordance with program policies and procedures. Accurately documents pertinent information from the meetings.
  • Reads Behavior Observations to monitor the activity of his/her caseload.
  • Stays informed of current available community resources.
  • Reports clients’ progress and makes recommendations to the appropriate referral source. Completes monthly progress reports on all clients in accordance with program guidelines and forwards them to the appropriate referral source.
  • Notifies referral source and service providers of any positive drug/alcohol test results and any out of the ordinary circumstances.
  • Implements and monitors clients’ compliance with program rules including, but not limited to: substance abuse, financial, program attendance and educational goals.
  • Coordinates and monitors clients’ scheduled activities.
  • Participates in team meetings as scheduled with program staff and supervisor to obtain assistance in establishing goals and plans of action for clients.
  • Addresses all privilege/disciplinary issues with clients.
  • Must obtain and maintain ORAS certification
  • Meets with appropriate employees to discuss assessment information and/or concerns.
  • Monitors clients’ employment , weekly schedules, and verifies any new employment.
  • Verifies and monitors that in-house or court required community service hours are completed.
  • Prepares and maintains accurate records, documents, and outside
    correspondence according to agency specifications.
  • Recognizes crisis situations and takes appropriate and immediate action; documents them appropriately and informs supervisor of status of situation.
  • Prepares clients for release from the program with approved and appropriate community placement plan.
  • Assists clients with locating suitable housing arrangements.
  • Administers all necessary assessments
  • Must obtain and maintain ORAS certification
  • Facilitates cognitive and program groups as needed
  • Must be certified and proficient in T4c and other curricula utilized by the agency
  • Completes all necessary release forms upon clients’ release from the
    Completes file closing procedures in a timely manner and submits all closed files to supervisor.
  • Represents the program and agency at court and designated community proceedings.
  • Appears for court hearings, parole/probation violation hearings, etc., as required.
  • Manages time and organizes work demands appropriately. Meets deadlines established by management.
  • Continues professional training and stays current in professional
  • Transports clients to appointments if necessary.
  • Takes responsibility for the orderly running of the facility in the absence of the appropriate staff.
  • Ensures clients’ rights are upheld. Maintains client and staff confidentiality according to agency policies and procedures; state law; and federal regulations to include Confidentiality on Alcohol and Drug Abuse Patients Records, 42 CRF Part 2 and the Health Insurance Portability and Accountability Act of 1996 (HIPAA), 45 CFR Parts 160 and 164.
  • Attend all staff meetings and required training sessions.
  • Perform other duties as assigned.
  • Regular work schedule of 40 hours per week. (This schedule may include evenings and weekends as directed by program management staff.)