Collections Representative – Full Time (Call Center)
|Date Posted||July 14, 2021|
Unlock Your Potential
When you join us, you’ll be part of dynamic environment with supporting colleagues as well as exciting and meaningful work where you can truly make an impact. On our Call Center team you’ll ensure our customers’ are successful, and we will make sure you are supported as well through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($20.00/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for you whole family, dental & vision insurance, and a 401(k) with company match.
What you’ll do as a Collections Representative?
You'll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation. You'll also tackle the important work of getting past-due accounts up to date, and most importantly, you’ll improve service by using your customer service skills.
What you’ll need to succeed
You’ll be an effective listener, with great communication skills and strong customer service skills. You’ll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis. On top of this, you’ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
Currently this position is work from home during the COVID-19 pandemic and will require high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. We’re continually monitoring the pandemic and will provide future communication on returning to the office when it’s safe.
What you’ll need to be considered for this role
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
- 6+ months customer service experience of any kind and/or military equivalent experience.
- Must live within 2 1/2 hour commute of our Canton Center
- Confidence using a computer
- Be 18-years-old or older
- Have a high school diploma or equivalent
- Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
- Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.