|Location||3964 Fulton Dr NW Canton, OH 44718, Canton, Ohio|
|Date Posted||May 23, 2023|
http://Position Information Position Title: Collector Department: DNCFCU FLSA Status: Nonexempt Approved by: Tina DeSimone, CEO Effective Date: 05/22/2023 Revised Date: 05/22/2023 Position Reports To: Chief Operating Officer Supervisory Responsibilities: N/A Position Purpose Preserves Credit Union assets by controlling delinquent accounts, collecting delinquent loan payments, counseling with members, and/or recovering collateral. Functions % of Time Spent Essential or Non-Essential Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment. Takes appropriate action to bring account to a current status. As necessary, helps members create custom payment plans to repay the Credit Union. 25% E Analyzes financial situation of delinquent borrowers. Makes recommendations to repossess collateral when arrangements to bring the loan current are unsuccessful. 10% E Sets up and maintains accurate files and reports on all collections activity. 25% E Testifies at legal proceedings as required. 5% E Stays current on collection process knowledge and trends in loan underwriting that contribute to delinquent/charged-off loans. 5% E Performs other job related duties as assigned. 30% NE Performance Measurements 1. Ensure timely contact of members with delinquent loans to inquire about re payment intent, initiating calls to members upon generation of the XX day notice. 2. Maximize the collection and/or recovery of Credit Union assets from delinquent and charged off accounts. 3. Collect on assigned delinquent accounts as follows: 60% or more of all 30 day, 40% or more of all 60 day, 25% or more of all 90 day. 4. Keep collections files and records accurate, complete, and up-to-date. 5. Ensure all collection activity is legal and follows established policies, keeping management informed of operational issues affecting collection activities. 6. Identify and inform management of potential underwriting problems. 7. Provide professional, timely, and accurate service and support to all members and associates. Education and Experience Education A high school education or GED. Experience One year to three years of similar or related experience. Knowledge, Skills, and Abilities Knowledge Banking (Credit Unions) – Working knowledge of banking practices, policies, procedures, operations, products, services, and regulations. May also include specialized knowledge in lending or investing. Specific knowledge of the philosophy and structure of the Credit Union industry. Knowledge Clerical – Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Knowledge Computer Systems – Working knowledge of related computer systems and applications. Knowledge Economics & Accounting – Working knowledge of economic and accounting principles and practices, financial markets, banking, and the analysis and reporting of financial data. Knowledge English Language – Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge Finance – Thorough knowledge of financial reports, Credit Union financial data, and interpretation of regulatory financial reports. Knowledge Law & Government – Working knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Knowledge Mathematics – Working knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge Member & Personal Service – Thorough knowledge of principles and processes for providing member and personal services. This includes member needs assessment, meeting quality standards for services, and evaluation of member satisfaction. Knowledge Operations – Thorough knowledge of established office procedures and policies. Understanding of Credit Union operations. Skills Active Listening – Gives full attention to what other people are saying, takes time to understand the points being made, asks questions as appropriate, and does not interrupt at inappropriate times. Skills Complex Problem Solving – Identifies complex problems and reviews related information to develop and evaluate options and implement solutions. Skills Critical Thinking – Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Skills Interaction with Computers – Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Skills Judgment & Decision Making – Considers the relative costs and benefits of potential actions and chooses the most appropriate one. Skills Mathematics – Using mathematics to solve problems. Skills Monitoring – Monitors/assesses performance of self, other individuals, or organizations to make improvements or take corrective action. Skills Negotiation – Brings others together and tries to reconcile differences. Skills Oral Communication – Talks to others to convey information effectively. Skills Persuasion – Persuades others to change their minds or behavior. Skills Reading Comprehension – Understands written sentences and paragraphs in work related documents. Skills Social Coordination – Adjusts actions in relation to others' actions. Skills Social Orientation – Works with others rather than alone and is personally connected with others on the job. Skills Social Perceptiveness – Aware of others' reactions and understands why they react as they do. Skills Written Communication – Communicates effectively in writing as appropriate for the needs of the audience. Abilities Attention to Detail – Demonstrates carefulness about detail and thoroughness in completing work tasks. Abilities Confidentiality – Maintains confidentiality related to Credit Union operations and work-related information. Abilities Deductive Reasoning – Applies general rules to specific problems to produce answers that make sense. Abilities Diplomacy – Deals with people and situations with a high level of skill, tact, and courtesy and manages communications and relationships between contacts. Abilities Inductive Reasoning – Combines pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Abilities Integrity – Demonstrates honesty and ethical behavior. Abilities Mathematical Reasoning – Chooses the right mathematical methods or formulas to solve a problem. Abilities Multi-Tasking – Schedules and coordinates multiple projects. Abilities Number Facility – Adds, subtracts, multiplies, or divides quickly and correctly. Abilities Oral Comprehension – Listens to and understands information and ideas presented through spoken words and sentences. Abilities Oral Expression – Communicates information and ideas in speaking so others will understand. Abilities Prioritizing – Sets priorities which accurately reflect the importance of job responsibilities and prioritizes assignments to complete work in a timely manner. Abilities Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Abilities Written Comprehension – Reads and understands information and ideas presented in writing. Abilities Written Expression – Communicates information and ideas in writing so others will understand. Tools/Equipment Customer Relationship Management CRM Software – CU Centric Electronic Mail Software – Email GMail; Microsoft Outlook General – General office equipment such as calculators, computers, photocopiers, and scanners. Internet Browser Software – Web browser software; Microsoft Internet Explorer; Microsoft Edge; Mozilla Firefox; Google Chrome Operating Systems Software – Microsoft Windows Spreadsheet Software – Microsoft Excel Time Accounting Software – Paychecks Word Processing Software – Microsoft Word; Corel WordPerfect Certifications/Licenses Notary Physical Activities and Requirements Average Hearing: Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Working Conditions Looking for an enthusiastic, self motivated, friendly, out-going, confident individual to successfully drive the collection efforts of the credit union. Intent and Function of Job Descriptions Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to include essential functions and basic duties typically demonstrated by someone in the position. Peripheral tasks, only incidentally related to each position, have generally been excluded. Knowledge, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the functions, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employment-at-will does not impact the employee’s right to negotiate singly or in a group and participate in concerted activities regarding the terms and conditions of their employment under the NLRA. Employees can be terminated for any reason not prohibited by law.