Collector/Loan Counselor Job Description  

Description:  

Friends and Family Credit Union is a growing financial institution is seeking an enthusiastic individual to join our  collection department. This individual will secure the credit union’s assets by managing delinquent accounts while  preserving member relations.  

Essential Functions & Responsibilities:  

 Analyze delinquent loans, credit cards & overdrawn share accounts, identify barriers to payment and determine  the best strategy for immediate and long-term resolution  

 Contact delinquent members by telephone and mail to identify the root cause for non-payment and negotiate  payment arrangements  

 Process all correspondence for collections department  

 Respond to credit bureau and Chex system disputes and bankruptcy notices as needed  

 Maintain a detailed written record of all communications in the credit union's collection system, scan and upload  all documents to the credit union’s electronic document management system.  

 Recommend collateral repossessions, foreclosures, and small claims court filings  

 File small claims court cases for credit union as directed, testify at legal proceedings, and correspond with  attorneys and repossession agents as required  

 Adhere to all applicable government laws and regulations  

 Keep manager informed of operational issues affecting the credit union's collection activities.   Other duties to be determined by management  

Requirements:  

 Strong negotiation and listening skills  

 Ability to accurately organize, prioritize and process all tasks in a timely manner  

 Must learn and comply with all company policies and applicable state and federal laws  

 Must have a valid driver's license and reliable transportation and pass a pre-employment background check   Must have a great attitude and friendly demeanor  

Experience 

 One to three years of similar or related experience preferred  

 Education 

 Minimum of a high school diploma or equivalent  

 Interpersonal Skills:  

This position involves personal contact with others inside and outside the credit union for the purposes of first-level  conflict resolution, building relationships, and soliciting cooperation. It requires discretion, confidentiality,  diplomacy, tact in communication and a high level of integrity.  

Candidates may email, fax, or mail their resumes to:  

 Email: collections@friendsandfamilycu.com Fax: (330) 832-7650 (Attn: Collections Manager)  

Mail: Friends and Family Credit Union  

Attn: Collection Manager  

P.O. Box 1250  

Massillon, OH 44648