Collector and Loan Counselor
Location | Massillon, OH |
Date Posted | October 22, 2021 |
Category |
Default
|
Job Type |
Full-time
|
Description
Collector/Loan Counselor Job Description
Description:
Friends and Family Credit Union is a growing financial institution is seeking an enthusiastic individual to join our collection department. This individual will secure the credit union’s assets by managing delinquent accounts while preserving member relations.
Essential Functions & Responsibilities:
Analyze delinquent loans, credit cards & overdrawn share accounts, identify barriers to payment and determine the best strategy for immediate and long-term resolution
Contact delinquent members by telephone and mail to identify the root cause for non-payment and negotiate payment arrangements
Process all correspondence for collections department
Respond to credit bureau and Chex system disputes and bankruptcy notices as needed
Maintain a detailed written record of all communications in the credit union's collection system, scan and upload all documents to the credit union’s electronic document management system.
Recommend collateral repossessions, foreclosures, and small claims court filings
File small claims court cases for credit union as directed, testify at legal proceedings, and correspond with attorneys and repossession agents as required
Adhere to all applicable government laws and regulations
Keep manager informed of operational issues affecting the credit union's collection activities. Other duties to be determined by management
Requirements:
Strong negotiation and listening skills
Ability to accurately organize, prioritize and process all tasks in a timely manner
Must learn and comply with all company policies and applicable state and federal laws
Must have a valid driver's license and reliable transportation and pass a pre-employment background check Must have a great attitude and friendly demeanor
Experience
One to three years of similar or related experience preferred
Education
Minimum of a high school diploma or equivalent
Interpersonal Skills:
This position involves personal contact with others inside and outside the credit union for the purposes of first-level conflict resolution, building relationships, and soliciting cooperation. It requires discretion, confidentiality, diplomacy, tact in communication and a high level of integrity.
Candidates may email, fax, or mail their resumes to:
Email: collections@friendsandfamilycu.com Fax: (330) 832-7650 (Attn: Collections Manager)
Mail: Friends and Family Credit Union
Attn: Collection Manager
P.O. Box 1250
Massillon, OH 44648