Contract and Compliance Specialist

at Coastal Pet Products
Location Alliance, OH
Date Posted February 9, 2021
Category Default
Job Type Full-time


Qualified Candidates should Apply on


About Us:


Based in Alliance, OH, Coastal Pet Products, Inc. has been a family-owned American manufacturer since 1968.  We are a leader in the pet industry with an unwavering commitment to innovation, safety and quality. We design and deliver quality products that people trust for the dogs and cats they love. We are committed to being a great place to work and encourage associates to excel and grow professionally.


At Coastal Pet, we value people as the source of our strength, and we appreciate your interest in our company. If you want to join a team that works each day to live out our passion for pets, people, and progress, then please apply for this great opportunity.  Coastal Pet Products, Inc. is proud to be an Equal Opportunity Employer.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.


Job Summary:


The Contract and Compliance Specialist is responsible for the enforcement of e-commerce channel management policies, customer contract management, and to support brand standard enforcement.  To serve as the point of contact between customers and management, collaborate amongst groups to manage the timely and accurate maintenance of contracts and policies.


Major Responsibilities:


E-Com Channel Policy Management


  1. Address all inquiries regarding the EMAP/Authorized Seller Program. Acts as the subject matter expert for the organization to ensure contracts, policies, and procedures are adhered to the current regulations.


  1. Coordinate and follow all guidelines for document reviews, proofs of compliance, audit of product and websites, consumer guarantees and EMAP processes.

Oversees Customer Contracts 


  1. Monitor compliance with customer agreements.  Identify and facilitate corrective action for reoccurring issues such as billings, chargebacks, and credits. 


  1. Develop and implement procedures for contract management and administration in compliance with company policy, including circulate, outline, and document changes. As appropriate, contribute to or influence company policies. Communicate with customers and sales managers to ensure customer’s needs are understood and addressed to avoid any non-compliance or chargebacks.


IP Registrations and Infringements


  1. Work with management to research and address potential IP infringements.


  1. Maintain IP as it relates to Trademarks and Patents by providing all necessary information, proof and samples to legal council.


Supervisory Responsibilities:  


Titles of positions supervised:  None




Qualified candidates should have a bachelor’s degree in Business and a minimum of 3+ years of relevant work experience. In lieu of a degree, six years of contract or paralegal experience.  Must be proficient in Excel and Word and have above average communication skills both written and oral.  Preferred candidates should also be able to work in a team environment.




  • Business insight
  • Communicates effectively 
  • Manages complexity 
  • Strategic mindset
  • Tech savvy
  • Decision quality
  • Drives results


This description reflects the general details considered necessary to describe the principal functions for the job identified for the purpose of job evaluations.  It should not be construed as a detailed description of all work requirements that may be inherent in the job nor shall it be construed as giving an exclusive title to every function described.
This is a non-exempt position. General requirements of this position include, but are not limited to, regular attendance and the willingness and ability to work more than the regularly scheduled 40-hour work week when requested by management.

Qualified Candidates should Apply on