Credit Union in Stark County seeks hands on Branch Manager.  The position will oversee branch operations, as well as, provide excellent service to our members.

Essential Duties & Responsibilities

• Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
• Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems.
• Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
• Promote credit union products and services based on member needs that are obtained from member interviews and/or review of member’s account. Actively cross-sell products.
• Approve Consumer Loans
• Maintain inventory of supplies so the branch office functions efficiently and without interruption.
• Maintain staff schedules to provide adequate coverage at all times.
• Maintain proper teller and vault cash levels.
• Supervise, coach and develop staff regarding service expectations, policies, procedures, products, systems and transactions. Prepare teller performance appraisals and disciplinary notices as required.

Education and Experience Requirements

• High School Education
• A minimum of 3 years banking/credit union operations.
• Working knowledge of Word, Excel and Powerpoint
• Must possess a strong working knowledge of the financial regulatory environment