To supervise and coordinate assigned customer service functions in a manner which will ensure that customer service and related activities are performed in a professional, reliable and results-oriented manner.

Essential Functions:

• Manage all Customer Service Department functions including order entry, returns from customers, credits, call backs to customers relating to any problems or issues with products, service, inquiries or complaints.
• Manage customer order need dates through effective communication combined with our confirmation process.
• Develop and maintain trusting relationships and communications with peers, the management team, and external team members, enhancing the ability to provide outstanding customer service.
• Supervises personnel, coordinates assigned customer service functions, establishes performance   requirements, clarifies responsibilities of those supervised, conducts performance appraisals and plans for individual employee improvement.
• Monitors CSR work to ensure external and internal customers are assisted in a professional and responsive manner so issues are resolved quickly and efficiently.
• Ensures that customer service employees are properly trained and have adequate technical knowledge and portray a professional image.  Ensures delivery of a quality output including customer order, invoicing, back order report, pick/pack lists.
• Promotes and assures the highest level of customer satisfaction, to both internal and external customers.
• Supervise, develop, and coach CSRs to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects.
• Provide hands on customer support (order entry, invoicing, logistics, and others) in all aspects of the function.
• Ensure a safe work environment for Customer Support team.

Requirements:

Education:

• High school diploma
• Bachelor’s Degree in business or related field preferred

Experience/Skills Required:

• Some experience in leading a team.
• Minimum 5 years customer service experience.
• Demonstrated excellent Customer Relationship Skills.
• Demonstrated ability to effectively train new department members.
• Strong interpersonal skills in dealing with internal and external customers.
• Strong interpersonal, analytical and communication skills (written, spoken, listening).
• PC literate and good working knowledge of an ERP or SAP Software and Microsoft Office Suite.
• Ability to work cross-functionally throughout the organization.

Premier Building Solutions offers a competitive salary and benefits package, including 401(k) and 10 paid holidays.