Customer Service Manager / Operations Manager

at Custom Movers Services
Location Stow, OH
Date Posted February 24, 2019
Category Default
Job Type Full-time


Operations Manager / Customer Service Manager needed for a local Relocation company.  Will be responsible for Daily Leadership & Direction within the Customer Service department and Operations.

Duties / Responsibilities:

Coordinates and supervises daily activities of customer service / operations dept.

Sets priorities to ensure task completion, coordinates work activities for CSR’s and dept staff

Applies expertise to solve problems within the dept.

Makes decisions, often difficult and/or unpopular, by careful weighing pros and cons and acting for the benefit of work team and customer.  Coaches/supports subordinates in their decision-making efforts.

Provides direction in discussing and creating development plans.

Builds confidence and respect of others through a positive and energizing style.

Assists work team in achievement of goals achieves own goals/commitments regardless of obstacles.

Builds customer relationships.


Ability to effectively lead a group of others towards a common goal.

Ability to work past scheduled shift, when needed.

Respond with a sense of urgency.

Create and build a culture based on the execution of daily tasks.

Answer and handle to successful completion calls coming into Customer Service / Operations from account base/customer cliental.

Prefer a minimum of 2 years prior experience as Operations / Customer Service Manager in the Relocation Industry environment, with some college course study preferred also.

Please send resume for consideration.