Customer Service Representative

at Incept
Location Canton, OH
Date Posted March 20, 2019
Category Default
Job Type Full-time




Are you working towards being the best version of yourself? Do you have a passion for helping others and providing exceptional customer service experiences? Are you looking for an opportunity to improve your skills and make money in the process?

If so - you've found the job for you!

Incept is looking to hire 30+ individuals in the Akron/Canton area on behalf of our clients across the country. Applicants will be considered for a role as a Conversational Marketing Expert or CME. These roles require exceptional conversational skills while providing customer focused and compassionate work to each individual you speak with.

Blood Donor Recruitment - In this role, you will be responsible for handling inbound and outbound blood donor recruitment calls for blood centers across the country. You will be making calls to previous blood donors to schedule appointments, give reminders, and show gratitude for previous donations to local hospitals. The ideal candidate will be comfortable talking to a diverse population of people, thinking quickly on their feet and providing compassionate customer service to blood donors. You will connect with donors across the United States who are providing lifesaving blood donations to hospitals nationwide.

Accounts Specialist - In this role, you will be responsible for handling inbound and outbound calls from existing customers.  These calls can range from assistance resetting a password to figuring out how to print specific postage or request refunds.  The purpose of this program is to quickly identify the issue presented by the customer, identify and communicate the appropriate solution and, in some cases, assist the customer in resolving the problem while on the call.  The ideal candidate for this role will be able to listen effectively, diagnose the problem, provide exceptional customer service and resolve the issue or answer the question as quickly as possible.  Our goal is to help each customer get the most out of their current subscription and you will be at the heart of that assistance.


What we offer:

  • Daily pay options - have access to your money before payroll!
  • Unlimited overtime
  • Flexible schedules with ability to take time off for the things you value most
  • Employee Loan Program
  • Benefits including Medical, Dental, Vision, 401k with matching, Life Insurance, and more.
  • Extra hours incentives to earn gas cards, free lunches, and more
  • A great culture with supportive teammates to help you improve

Incept has been named a Top Workplace in NE Ohio 7 times by our own employees. We are dedicated to creating a positive, comfortable environment that allows individuals to work towards being the best version of themselves. We offer a variety of benefits to help our employees achieve success at work and in their personal lives.