Customer Service Representative

at Shearer's Foods
Location Massillon, OH
Date Posted February 6, 2019
Category Default
Job Type Full-time


Position Summary:
The Customer Service Representative must have strong written and verbal communication and interpersonal skills; good organizational, time management, customer service and problem-solving skills; ability to work accurately, with interruptions, to meet deadlines; ability to work well independently and as part of a team; ability to exercise flexibility, initiative, good judgment and discretion.

Job Description:
• Talks with customers by phone or in person to help resolve issues or concerns
• Receive orders via phone, fax, internet, or e-mail
• Enter and maintain orders until point of shipment
• Work with cross functional teams and directly with customers to resolve challenges and ensure orders are shipped on time and in full
• Track orders after shipment for overages / shortages and notify customers of any discrepancies
• Proactively reviews aging inventory and determines disposition
• Investigate complaints to resolve and/or refer to appropriate departments for investigation
• Provide support to sales and management through information reporting

• Associate's degree or equivalent experience
• To perform this job successfully the person must be able to work well with others in the spirit of cooperation
• Must have excellent verbal and written communication skills when working with customers and internal team members
• Strong analytical and Microsoft Office Suites skills 
• Must be organized, dependable and self-motivated with the ability to set priorities.
• Must be able to manage multiple task to meet deadlines
• Proven track record with demonstrated to ability to work effectively with minimal supervision
• Ability to quickly learn organizational structure and the team objectives
• High level of integrity and discretion
• Terrific work ethic accompanied by a positive attitude
• Show grace under pressure with a sense of humor
• Ability to adapt well to change
• Strong attention to detail

Shearer’s provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.

To all recruitment agencies: Shearer’s Snacks does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Shearer’s is not responsible for any fees related to unsolicited resumes