Customer Service Specialist

at Mancan
Location Canton, Ohio
Date Posted April 8, 2019
Category Default
Job Type Full-time


ob Purpose
Accurate and timely response to customer inquiries and product questions.

Essential Duties
• Directly communicate with customers (i.e users, distributors, sales/marketing, and company ordering entities) via phone, EDI, Internet, or fax, GEDI, etc.
• Provide support to customers for product related inquiries.
• Review and process orders received from customers.
• Developing all resources that aid in resolving customer inquiries.
• Actively engage in continuous improvement programs.
• Process and respond to customer inquiries, deductions, requirements, complaints, and other needs in the most expeditious and courteous manner possible (i.e. shipping errors, entry errors, and traffic questions).
• Make promise date commitments to customers as required and follow through to insure that commitments are either met or the customer receives as much advance notice as possible.
• Answer questions regarding department, distribution, and/or corporate policies and procedures to appropriate individuals as required.
• Assist in developing work procedures and work instructions.
• Participate in continuous program of training on products, promotions, policies, etc.
• Perform any other responsibilities as assigned.

Position Requirements
• Two year technical degree or bachelor’s degree possessing a mechanical aptitude or equivalent relevant combination of education and experience.
• Two plus years experience in a customer service phone environment or equivalent.
• Knowledgeable in preparation of all export documentation for international shipments (applies to Ohio Customer Service).
• Excellent communication, presentation, and interpersonal skills.

• product knowledge.
• Related industry experience.
• Training experience.
• Oracle knowledge.
• Foreign language (Spanish, French or Portuguese preferred).
• Previous international experience in a Logistics or Customer Service function (applies to Ohio and International Customer Service).

Pay is up to $20 per hour BOE
Hours are Monday through Friday 8am to 5pm

Using Google for jobs? Or searching Jobs Near Me? Call Mancan today

Mancan Professional Temporary Employment Staffing Agency has "Jobs in Canton, OH." We are located at 1918 Fulton Rd. NW Canton, OH 44709. Please feel free to call us at 330-492-5627 with any questions. We take applications M-F 8am -3pm.
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