Job Description:

Role Summary/Purpose:

This Insides Sales Field Sales Specialist position is responsible to sell Regional, Market and Store/Station level client leadership on the benefits of our products so that they will in turn drive product engagement and in store/station execution to accomplish/exceed credit goals.  This role will partner with Field Sales Managers (FSMs) and Sales Leaders to provide consultation, analytics, program awareness and reporting to the clients within the assigned territories/Books of Business to increase Applications, Sales and/or Engagement for the portfolio.

Essential Responsibilities:

• Own and manage a defined territory / set of accounts, known as Books of Business.

• Conduct outbound telephone consultations with clients on assigned accounts to educate on the value of credit (i.e. benefits, strategies, rates, terms and conditions) and how to best use to improve their financial offerings.

• Develop and maintain key external client relationships within all levels of the merchant’s organization.

• Drive increased levels of performance (i.e. application and sales/merchant engagement results) for assigned territory.

• Implement targeted strategies to increase client engagement for underperforming territories / accounts within defined risk parameters.

• Support sales and marketing campaigns

• Partner with Client Development/Sales Support to develop and deliver client reporting / analysis packages to all levels of merchant organization.

• Conduct train-the-trainer sessions with clients to ensure strong knowledge of the credit program, compliance requirements and campaigns via conference call and WebEx. Support follow up training as required.

• Provide support to FSMs, as requested, for shared territories / accounts including, FSM post-visit follow up calls.

• Receive and manage inbound calls from client contacts related to Marketing campaigns, training follow up, general program questions or client concerns.

• Assist in client escalation and resolution processes.

• Deliver on Quality Assurance standards set forth by the organization

• Capture all client interactions in Salesforce.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Minimum of 6 months in your current role or if you were hired externally after 1/1/18, 9 months in your current role

• Minimum of 1 year of telephone sales/field sales experience in financial services industry and high school diploma/GED; or minimum of 3 years consultative sales experience if unrelated industry and high school diploma/GED

• Demonstrated ability to use various software programs including; SFDC, PowerPoint, Excel, Microsoft Teams, Seismic and Outlook.

• The required availability hours for this role are Monday – Friday 8am – 8pm EST with the willingness to work a flexible schedule including overtime and weekends

Desired Characteristics:

• Bachelor’s degree or within 2 Years to completion of degree.

• Bilingual - Spanish/English fluency

• Professional and consultative selling skills with emphasis on influencing others to take action

• Customer Relationship Management (CRM) software experience (Salesforce SFDC preferred

• Ability to work in a team

• Analytical thinker with excellent presentation, organization, communication and time management skills

• Excellent written and verbal skills

• Excellent telephone etiquette

• Excellent organizational and follow-up skills

• Ability to manage multiple priorities

• Willingness to work a flexible schedule including overtime and weekends

• Self-motivated

• Strong problem-solving skills

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 24 months’ time in position before they can post.  All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

Grade/Level: 07

Job Family Group:

Sales

Apply Now At Synchrony Financial