HVAC Dispatcher

at Whisler Plumbing and Heating
Location Massillon, OH
Date Posted May 28, 2021
Category Default
Job Type Full-time


                                        HVAC Dispatcher

Local Stark County Plumbing, Heating and Cooling company has an opening for an experienced HVAC Dispatcher to assist in the day-to-day operations of our HVAC Department.


Requirements of the HVAC Dispatcher Position

  • Must have dispatch experience.
  • Exceptional organizational and leadership skills.
  • Ability to multitask while remaining detail oriented.
  • Comfortable with learning new software programs.
  • Positive, Can-do attitude.


Job Description and Responsibilities of the HVAC Dispatcher Position

  • Schedule and dispatch workers to appropriate location using our software, e-mail and phones.
  • Handle incoming calls, schedule appointments, follow up call, promote our maintenance agreements.
  • Resolve customer complaints or answer customer questions.
  • Analyze information and evaluate the results to choose the best solution to solve the problems.
  • Collect on occasional past due customers.
  • Assist in processing parts orders.
  • Warranty register newly purchased equipment.
  • Keep customers and technicians aware of status of orders and scheduling changes.
  • Filing and other miscellaneous clerical duties.
  • Process paperwork for customer billings.
  • Running reports to include daily breakdowns.


Compensation of the HVAC Dispatcher Position

  • Job Type: Full-time
  • Starting salary depending on experience and qualifications.
  • Hospitalization
  • Paid Holidays
  • Paid Vacation