Member Contact Center Call Representative

at CSE Federal Credit Union
Location Canton, OH
Date Posted April 15, 2019
Category Default
Job Type Full-time


Are you looking for a career with a successful, local organization?

Credit unions serve their local community and they invest their time, people, and resources to make their community a better place.  At CSE, we aim to exceed the expectations of the members we serve and the people we work with. We strive to maintain an environment where everyone wants to bank and work.

Do you have amazing customer service skills and do you love to help others?  CSE Federal Credit Union is looking for professional, driven individuals to serve in a fast-paced Member Contact Center as a Call Representative.

Job Description

As a Call Representative in the Member Contact Center, you’ll field calls from members who have questions about their accounts and our products and services. You’ll have the opportunity to build relationships with members while providing recommendations and finding the best solutions for their needs.  Our Contact Center is different than the typical call center environment you might be used to.  You’ll work to understand member needs, their journey and advocate for them. 

Your day might include: 

  • Working with members to understand their financial and lending needs
  • Making product recommendations that align with the member’s goals
  • Meeting members where they’re at: conveying complex information to members in a way they understand
  • Creating a positive and low-effort experience for each member
  • Troubleshooting, as needed
  • Meeting/exceeding your department goals, while always keeping the member’s best interest front and center
  • Rolling with change in a dynamic atmosphere
  • Working with Windows PC and multiple web-based applications

What you must bring to the team: 

  • One (1) year minimum high-caliber customer service experience
  • A passion for delivering top-notch service
  • Strong interpersonal and conflict resolution skills: courteous, professional, friendly, empathetic, level-headed and composed
  • Ability to use open-ended questions to obtain information to be able to present, explain and refer products and services to meet the needs of members
  • You share our values of serving our community

All candidates must successfully pass a criminal background check and drug test.

We offer a competitive salary and benefits package, 401(k) plan with employer match, paid vacation/sick time.

To join our team, email your resume and cover letter to or apply through  No phone calls please.

CSE Federal Credit Union is an equal opportunity employer.