Member Solutions Representative ( Collector)

at DN Community Federal Credit Union
Location Canton, Ohio
Date Posted October 10, 2023
Category Default
Job Type Full-time


Job Details



DN Community Federal Credit Union is looking for a full-time Member Solutions Representative.


Position Details- Position will be full-time. Candidates must be available Monday-Friday 8:30am-5pm and Saturday 8:30am-12pm. 1 Saturday shift a month mandatory.


Essential Duties and Responsibilities include, but are not limited to the following:

  • Performs and documents all collection activity pertaining to late, potentially late and delinquent loans.
  • Initiates collection calls by telephone, mail, email and other means to resolve collection issues.
  • Initiates appropriate actions to collect past due balances.
  • Works promptly and effectively to minimize Credit Union losses.
  • Stays informed of collection policies, procedures and legal requirements.
  • Works with legal counsel to handle repossessions, garnishments and court actions as needed.
  • Maintains the Credit Unions professional reputation through out collection process and contact with members.
  • Suggests other products or services when appropriate.
  • Any other duties as assigned.



Education, Qualifications, and Experience

  • High School diploma or General Education degree (GED)
  • Strong knowledge of all MS Office programs, including Excel and Word software. Outlook proficient preferred
  • Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments.
  • Strong ability to plan, prioritize, and manage multiple tasks.
  • Minimum 1 years Collection experience preferred but not necessary.
  • Must consent to a pre-employment background check.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities