Job Description

We are seeking enthusiastic and dedicated Credit Union Member Service Representatives at Lake Community Federal Credit Union to provide excellent member service in daily transactions, member inquiries, and problem resolutions. As a member service rep you will promote good member relations with a kind and friendly demeanor and honor member confidentiality.

Job Responsibilities

As a Credit Union Member Service Rep with Lake Community Federal Credit Union, you will develop rapport with the member base, greet them by name, be timely with correspondence and problem resolutions and display a caring attitude.

• Provide exceptional member service to all internal, external and potential Credit Union members and responsible for member retention
• Handling cash and processing member transactions
• Initiating conversations with members to uncover their needs
• Perform account maintenance on share/savings accounts, share draft/checking accounts, certificate of deposits etc.
• Perform services for members that include: providing loan payoff information, check orders, address changes, setting up ACH and payroll distributions and transfers, filing, scanning etc.
• Answer questions and provide information to members, via phone, fax, and online correspondence.
• Maintaining up-to-date knowledge of credit union procedures, policies, products and services.
• Handling member issues with professionalism and directing complex issues to the management staff
• Performing daily office responsibilities alongside other staff to maintain the efficient operation of the credit union.

Job Skill Requirements

• Exceptional customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Professional personality
• Resourceful and detail oriented
• Demonstrate sound judgement and reasoning
• Conflict resolution
• Must be able to work with frequent interruptions and multi-task for accuracy
• Initiative/self starter
• Ability to get along with diverse personalities, tactful, mature and flexible

Other Requirements

• High school diploma or GED diploma
• Must be bondable
• Flexible to work varying hours
• Flexible to work at different offices
• Sit or stand for long periods of time
• Lift or move objects weighing up to 25lbs

Technical Requirements

• Computer, fax, calculator
• High level phone skills inbound and outbound
• Microsoft Word
• Other software applications as needed

Benefits (Qualified positions)

• Medical, dental and vision
• Simple IRA retirement plan % matched
• Basic life insurance
• Disability insurance
• Paid time off for vacation, holidays, personal-sick time, jury duty
• Voluntary group discounted AFLAC insurance
• Employee loan discounts
• Promote and hire within