Summary:

Assists with the day-to-day operations of the parts department through assisting all customers and mechanics in purchasing needed parts and supplies, either over the counter, through the shop, or on the phone.

Major Duties/Responsibilities:

1. Respond to customer parts or information requests quickly, ensuring exposure to full product line and specials.
2. Pull purchased parts from stock.
3. If the part is not in stock, determine availability and submit an emergency order if required by the customer and communicate delay to customer.
4. Answer phone calls, providing price quotes and other information.
5. Assist outside sales representatives with their orders.
6. Set up orders for daily shipment, delivery, or pick-up.