Quality Assurance Lead

at Coastal Pet Products
Location Alliance, OH
Date Posted February 9, 2021
Category Default
Job Type Full-time


Qualified Candidates should Apply on https://www.coastalpet.com/careers/available-positions/.


About Us:  
Based in Alliance, OH, Coastal Pet Products, Inc. has been a family-owned American manufacturer since 1968.  We are a leader in the pet industry with an unwavering commitment to innovation, safety, and quality. We design and deliver quality products that people trust for the dogs and cats they love. We are committed to being a great place to work and encourage associates to excel and grow professionally.

At Coastal Pet, we value people as the source of our strength, and we appreciate your interest in our company. If you want to join a team that works each day to live out our passion for pets, people, and progress, then please apply for this great opportunity.  Coastal Pet Products, Inc. is proud to be an Equal Opportunity Employer. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Job Summary:

The Quality Assurance Lead establishes and maintains the basis for quality control, standards, inspection, test methods and procedures for all imported and domestically produced products.  Determines and recommends necessary inspection, protocol and test equipment required for all phases of production.  If test method procedures have not been established, the QA Lead will establish the methods and the specifications for the products. Supervises various inspection and test procedures, and establishes and maintains records necessary for quality control, including charts, statistical analysis and reports. Works with appropriate department associates to determine causes for faulty work, failure to maintain quality, excessive scrap or rejects, and works with department supervisors on quality problems.

Major Responsibilities:

  1. Establishes and maintains quantitative and qualitative product specifications for new and current products with input from the R&D, PD, and Category Managers.
  2. Oversees testing and evaluation of raw materials, components, finished and competitor product samples. Results will be in written form in accordance with Coastal testing protocol.   Documents and maintains calibration logs and test certification records of all testing equipment.
    1. Maintains Laboratory Testing Processes and document results in accordance with protocol:
      1. Q-Sun Xenon Test Chamber – gather and prepare monthly webbing samples, perform accepted test procedures in accordance to the AATCC Test Method 16 I – 2002, or comparable test method, and catalog resulting test samples.
      2. Q-Fog Salt Spray Chamber – gather and prepare monthly samples, perform accepted test procedures in accordance with the ASTM Test Method B117 G-85 and evaluate / record results.
      3. Crock Testing - gather and prepare samples as needed, perform wet and dry procedures in accordance with the AATCC Test Method 8-2002.
      4. Static Wetting - gather and prepare samples as needed, perform procedures in accordance with the AATCC Test Method 107-2002. Results will be evaluated with a chromatic transference scale.
      5. Stress Testing – perform destructive stress testing in accordance with the ASTM Test Method D5034.
      6. Additional methods to be determined, as necessary.
    2. Testing Categories:
      1. Import finished goods.
      2. Manufactured finished goods
      3. Raw materials & components
    3. Field Testing:
      1. Responsible for determining the necessary field testing of components and/or finished products, establishing testing criteria, and completing the final documentation, publishing results and filing for future inquiry. 
  3. Oversees inspection and testing of all import shipments and reporting all component/product non-conformance issues to the appropriate company department for remediation with the vendor.
  4. Follows up on all customer inquiries concerning quality issues and testing procedures.
  5. Resolves all product liability claims including consumer correspondence and negotiation of monetary settlements in conjunction with Coastal insurance carriers.

Supervisory Responsibilities:

Titles of positions supervised:

Quality Assurance Testing Coordinator


  • Customer Focus
  • Situational Adaptability
  • Ensures Accountability 
  • Communicates Effectively
  • Action Oriented
  • Directs Work
  • Decision Quality


Skills and knowledge required for this position would generally be acquired with a four-year college degree with an emphasis on engineering subjects; or practical experience consisting of a minimum of five years in a quality control related field.  Must possess excellent communication skills in the areas of verbal, written, and presentations. Proficiency with Excel, Word, and PowerPoint required.


This description reflects the general details considered necessary to describe the principal functions for the job identified for the purpose of job evaluations.  It should not be construed as a detailed description of all work requirements that may be inherent in the job nor shall it be construed as giving an exclusive title to every function described.
This is an exempt position. General requirements of this position include, but are not limited to, regular attendance and the willingness and ability to work more than the regularly scheduled 40-hour workweek when requested by management.

Qualified Candidates should Apply on https://www.coastalpet.com/careers/available-positions/.