Position: ReStore Donation Coordinator

Employment status: Full-Time, Non-Exempt

This position reports to: The Director of Retail Operations. This position works closely with ReStore Management and Donation Truck Crew.

About this position: The ReStore Donation Coordinator plays a critical role as a Habitat ambassador with ReStore donors by providing excellent customer service while coordinating and scheduling donation pickups. Visit the ReStore Website http://www.restoreeco.org

Education and Experience: High School Diploma or GED. 2-3 years of customer service experience or direct dispatch experience preferred.

About you: To thrive in this position, you must:

• understand and support the mission of Habitat for Humanity
• have strong interpersonal communication and conflict resolution skills
• have outstanding organizational and multi-tasking abilities
• possess sound judgment and critical thinking
• be an active listener with excellent customer service skills
• have computer knowledge, including Microsoft Word, Excel, Square, and truck routing software with a willingness to learn other programs as needed
• be self-motivated, reliable, and enthusiastic, and must enjoy working with people from diverse backgrounds
• have the ability to handle and defuse challenging situations with professionalism
• have the ability to operate office equipment including computers, cash registers, copiers, fax machines, etc.

Position Responsibilities:

• Answer donation telephone calls in a timely, professional, and courteous manner
• Screen for product usability over the phone and communicate effectively and professionally with the donors
• Prioritize calls according to urgency and importance
• Schedule ReStore truck routes
• Monitor the route and status of Donation Truck Drivers to coordinate and prioritize schedules
• Provide Donation Truck Drivers and Riders with information about donations, traffic, obstacles and requirements
• Enter data in computer and maintain logs and records of calls, activities and other information
• Exercise discretion regarding acceptance and/or disposition of donated items and maintain donor relationship through attentive customer service
• Other duties as assigned

*Compensation commensurate with experience.