Position's Pay Range: $17.45 - 20.87/hr, depending upon experience.

Position Summary

This position will work closely with several departments to ensure timeliness of billing. Resolve accounts receivable inquires along with communication with customers on their account balances and discrepancies. The role will work closely with other departments in the organization including Contract Administration, Pricing Administration, and Sales as needed. This position will report directly to the Revenue Team Manager.

Essential Functions

• Review supporting documentation and initiate billing process
• Ability to understand contract terminology as it pertains to the specific customer
• Assist in implementation of billing procedures for new customer agreements
• Work closely with internal departments to resolve conflict
• Report monitoring and accountability to assist management in meeting the department objectives around accuracy and efficiency
• Create reports and monitor customer account details for non-payments, delayed payments and other irregularities
• Contact customer to collect on overdue invoices, coordinate rebills, and update pricing errors
• Identify trends and prevent reoccurring payment issues
• Crosscheck company records with customer pay agent/payables portals; address inconsistencies and rejected invoices
• Recommend and help design processes to enhance the order-to-cash functions and systems

Qualifications

• Bachelors Degree in finance related field preferred or equivalent business experience required
• 2-3 years customer service experience required
• 2-3 years of billing or collections experience preferred
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
• Transportation industry experience a plus
• Strong attention to detail and ability to finish any given task to completion

Desired Attributes

• Professionalism- Adapts to changes in the work environment, reacts well under pressure, confronts difficult situations, and changes approach when necessary to meet business needs
• Customer Service- Responds promptly and develops new approaches to meeting customer needs
• Communications- Strong interpersonal, verbal/written skills are necessary to perform job at the expected level

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of products and services to customers.