Job Description for Road Supervisor

Classification:  Exempt
Salary Range:  $45,000 – $55,000
Reports To:  Transportation Manager
Date:  January 31, 2020

JOB DESCRIPTION 

Summary/Objective

Supervises all CDL and Non-CDL operators to ensure that all operators are safely and effectively executing their work assignments. Assists operators in providing safe, reliable, on-time service. Provides great service, strong leadership, and problem-solving for passengers and Coach Operators. Acts as liaison between Dispatchers and Coach Operators. 

Essential Functions

• Responsible for all road operations during shift, including support of fixed route coverage and Proline services.
• Consistently display a thorough knowledge and understanding of SARTA’s Code of Conduct, procedures, policies, and routes.
• Consistently display Superior Customer Service skills to manage customer complaints and/or suggestions.
• Respond safely, effectively, and responsibly to unplanned and emergency situations.
• Investigate accidents and write accident reports, driver logs, and other reports as assigned.
• Set up and complete temporary route detours and/or alternate routing.
• Monitor and respond to radio communication with Coach Operators, Dispatchers, and Road Supervisors.
• Complete time point checks.
• Assist operators, on a daily basis, with routes and passengers.
• Other duties as assigned by the Transportation Manager.

Competencies

• Superior Customer Service Skills and ability to solve issues and complaints
• Ability to learn all applicable computer applications such as TrapezeOPs.
• Ability to work well with under pressure situations, deadlines, and maintain confidentiality of working information.
• Excellent communication and leadership skills
• Ability to proficiently operate radios, computers, and other office machines.
• Ability to maintain good public and employee relations.
• Working knowledge of Microsoft Office Suite.
• Ability and willingness to transport passengers and/or employees in any company vehicle, at any time.

Supervisory Responsibility

• This position oversees Coach Operators.

Work Environment

• This job is routinely on the road operating alone. They also operate in an environment using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Expected Hours of Work

• As scheduled. Must be able to work flexible hours covering all shifts throughout SARTA’s hours of operation.

Travel

• Little to no overnight travel is expected for this position.

Required Education and Experience

• Proven work experience in a leadership capacity.
• Proven ability to remain calm during tense situations.
• Proven ability to demonstrate a passion for engaging with customers while exhibiting the intent to identify and meet the customer’s needs.
• High school diploma or GED.
• Knowledge of buses and van operations.
• Knowledge of Stark County area roadways.
• Previous history of excellent record keeping skills.
• Proven record of the ability to display effective trouble-shooting and problem-solving skills.
• Ability to proficiently operate all SARTA vehicles (if applicant is not currently in possession of a CDL-B with appropriate endorsements, they will be required to obtain a permit, with proper endorsements, prior to beginning employment).
• Ability to proficiently operate all SARTA office equipment including: computers, radios, phones, and other office machines.

Preferred Education and Experience

• Experience working with employees in a Union environment.
• Three (3) years of experience in SARTA’s public transportation system.
• Knowledge of Trapeze, Avail, & GFI Software and Equipment.

 

Equal Employment Opportunity Non-Discrimination Statement

• SARTA is committed to ensuring the values of equity, diversity, and productivity in the workplace.  SARTA does not discriminate based on race, sex, national origin, religion, creed, disability, or age nor will it tolerate retaliation as protected by Title VII of the Civil Rights Act of 1964.  SARTA maintains an Equal Employment Opportunity plan as a guide to maintain a diverse workforce reflective of the community we serve. 

Other Duties

• High school diploma or GED.
• Must be at least twenty-one (21) years of age.
• Maintain a valid Ohio driver’s license with no more than two (2) points within the past five (5) years.
• Maintain a valid CDL-B driver’s license from The State of Ohio.
• Must be able to comply with SARTA’s Nicotine-free work environment.
• Must pass an employment physical examination to be certified for the position and maintain a physical condition which, either with or without accommodation, allows completion of all essential duties.
• Must pass DOT physical examinations, drug and alcohol screenings, physical abilities evaluation, and SARTA’s girth measurement restriction of 17”.
• Must pass a pre-employment drug and alcohol test.
• Must be able to comply with SARTA’s Drug and Alcohol Policy and function in a drug-free and alcohol-free work environment.
• Must submit documentation supporting United States citizenship or an alien lawfully authorized to work in the United States in accordance with SARTA’s obligation under the Immigration Reform and Control Act of 1986.
• Must pass a criminal background investigation.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, schedules, and activities may change at any time with notice or with no notice.

Applications for this role are only accepted through SARTAonline.com/jobs

Deadline for Submittal:  March 1, 2020