PROGRAM CONCEPT: The Telephone Reassurance Program is a brief, daily/weekly telephone call to an older adult to verify their well-being. The program is designed for individuals who live alone or feel isolated and serves as a lifeline to the senior population of the Stark County community to connect and provide needed beneficial services and resources.

DUTIES AND RESPONSIBILITIES

1. Conduct assurance calls to program participants; provide welcoming communication;
2. Maintain neat and accurate participant files and program documentation;
3. Prepare and submit monthly reports;
4. Develop and/or maintain a directory of current available social services for referral purposes.

SKILLS, ABILITIES, KNOWLEDGE AND SPECIFICATIONS

1. Excellent verbal and written communication skills required
2. Knowledge of various community based social services/providers
3. Must have high level of interpersonal skills.
4. Excellent organizational skills with the ability to prioritize workload

EDUCATION

1. High School Diploma/GED, Associates Degree in Social or Human Services, preferred