Job Description:

If you are looking for an opportunity to work for a fast-growing, family-owned dealership, ABC Motorcredit is for you! ABC Motorcredit is always looking for qualified individuals to join our service team to help handle the overflow of work we are experiencing. At ABC Motorcredit, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At ABC Motorcredit, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training but also rewarding outstanding effort and results through competitive salary, bonus and commission programs. What We Offer

• Medical Coverage
• 401k With company contribution
• Paid vacations
• No weekends
• Family Owned & Operated

Job Requirements:

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications:

• A minimum of 3 years of experience as a Service Manager is required.
• Strong focus on providing excellent customer service.
• A high school diploma is required.
• Clean and valid Driver's License