Service Manager Opportunity

at Waikem Auto Family
Location Massillon, OH
Date Posted September 22, 2021
Category Default
Job Type Full-time


The Waikem Auto Family has an immediate opening for a qualified Service Manager at their Hyundai, Kia, Mitsubishi service center. This is an excellent opportunity for a career-minded professional who wants to become part of one of the top automotive groups in Northeast Ohio!

The Waikem Hyundai, KIA, Mitsubishi service center is in Stark County at 3710 Lincoln Way East, Massillon, Ohio 44646.  Stark County is a great place to raise a family that offers and incredible standard of living!

The Service Manager must be a strong leader with excellent management, customer service and communication skills. Key essential duties and skills include the following:

  • Have exceptional computer skills, experience preferred with DealerTrack/Arkona.
  • Effectively operate within factory websites and programs. 
  • Hires, trains, motivates, and monitors the performance of advisors and technicians.
  • Maintain above average CSI scores.
  • Forecast goals and objectives for the department.
  • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
  • Work closely with the used car manager to expedite the recon process.
  • Candidate should be looking for a long-term career…not just a job.
  • Must have a clean driving record and be able to pass a background check.
  • Keeps current with all training requirements and follows factory guidelines.
  • Strong problem-solving skills. 

Waikem offers competitive compensation that includes salary and performance bonus. Additional benefits include Paid Vacation, 401K Retirement Plan, FSA along with Medical, Vision, and Dental Coverage!

The Waikem Family has operated successfully since 1957 serving Stark and the surrounding counties. 

If you want to become a member of our team, please send your resume to for a confidential interview