Sr. IT Support Analyst

at Shearer's Foods
Location Massillon, Ohio
Date Posted March 24, 2023
Category Default
Job Type Full-time


Shearer’s is a privately held producer, leading co-manufacturer, and distributor of quality snack foods sold under private labels across the nation. Ranking number one in private brand and contract manufactured salty snacks, as well as the number two supplier of private brand cookies and crackers in North America, you love our products, although you may not be familiar with our name! We utilize our manufacturing expertise to serve as a strategic supplier to our partners, who are nationally recognized retail and restaurant brands. With exceptional competence in product development, manufacturing, marketing, and distribution, we continue to embrace significant growth in each segment of our business. Headquartered in Massillon, Ohio, we have over 5,000 associates in 11 state-of-the-art manufacturing and distribution sites in North America. You can visit our website at


Sr. IT Support Analyst 


Your Seat at the Table

The Sr. IT Support Analyst addresses the technical problems, working within multiple channels to identify and resolve issues.  Primary objectives include offering direct support for all IT assets, answering inquiries around procedural questions and policies, user account management, owning hardware/software procurement and software standardization across the enterprise.

Responsibilities of the Role Include:

  • Broad technical foundation of IT concepts to ensure solid understanding of technical initiatives
  • Communicate effectively with IT, Business customers, and management on a day-to-day basis
  • AD & Group Policy Management
  • Office 365 Administration
  • Windows OS support
  • File/Print Services
  • Asset Management
  • XenApp Workspace
  • Wireless / Guest Wireless troubleshooting
  • Customer Service – Centric Mindset and Attitude

What You Bring to the Table

  • Associates degree in Business (or Management), Computer Science, Engineering or related discipline, or equivalent work experience is required.
  • At least 3 years of experience within a technical support role 
  • Attention to detail and accuracy, commitment to excellence, continuously looking for improvements, finding root cause of problems and facilitating correction.
  • Understanding of TCP/IP protocol and related hardware
  • Office 365 Administration a plus
  • Strong communication and interpersonal skills
  • Analytical/Problem-solving skills
  • Ability to prioritize and effectively meet deadlines
  • Strong documentation skills
  • Scripting in PowerShell and BAT files a plus
  • Participate in On-Call Rotation


We Offer a Feast of Benefits

Medical, Dental, Vision, Life, Flexible Spending Account, Retirement Savings Plan with Match, Short Term Disability, Long Term Disability, Group Critical Accident Insurance, Group Critical Illness Insurance, Employee Assistance Plan and numerous opportunities to volunteer in the communities in which we operate.


You will be considered for employment in our inclusive workplace

Because at Shearer’s, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.


This is your invitation to apply now!

To all recruitment agencies: Shearer’s Snacks does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Shearer’s is not responsible for any fees related to unsolicited resumes.