SUMMARY
Assists and provides support to Eligibility Referral Specialists in the Human Services Division.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The functions listed below are intended
to depict general job assignments, abilities and responsibilities required of this position. Other
duties as assigned.
Assists staff, customers & the general public with issues. Provides technical and support assistance
(filing, typing, copying, scanning and calculating). Performs data entry of case activity. Gathers
information and documentation for case records via SACWIS, CRIS-E, SETS, Ohio Benefits, MAGI,
ONBASE, MITT, etc., court documents and other public records. Prepares forms needed to obtain and
verify customer information. Participates in self-sufficiency case plans (e.g. schedules appointments,
WEP schedules, reviews SSP’s, etc.). Initiates referrals and provides information for supportive
services to customers. Compiles reports, lists, letters, statistics and meeting minutes. Completes
application registration and schedules appointments. Reviews applications for expedited eligibility.
Authorizes expedited Food Assistance and Medicaid as appropriate and assigns intake appointments if
necessary. Screens/interviews customers. Accepts and processes Prevention, Retention and
Contingency (PRC) applications. Secures verifications, computes budgets, makes contact with
vendors as part of arranging for PRC services. Determines need or eligibility for PRC. Maintains
records (such as PRC and ONBASE), assignments, closing and placements. Provides assistance for
training. Assists in job readiness in preparation for job interviews (cloth shopping, job fairs).
Participates in team meetings and staffings. Cooperates with other social services staff/units,
customers, public officials to promote positive public relations. Address customer needs via telephone,
email and fax. Process transfer-outs. Process incoming and return mail and prepares assorted packets
for outgoing mail. Maintains supply cabinet and JOB Club boards.

EDUCATION AND/OR EXPERIENCE:
High School Diploma or GED required. Twelve months experience as a Unit Support
Worker 1 or formal education beyond High School in arithmetic that includes
addition, subtraction and reading and writing common English vocabulary. One
course or six to twelve months experience in typing, keyboarding or word processing
and working in an office environment handling in-person and/or telephone contacts
with customers and the general public.

COMPUTER EXPERTISE REQUIRED / EQUIPMENT OPERATED:
Knowledge of Microsoft Office programs (e.g. Work, Access, Excel, and
PowerPoint). Ability to use, enter and retrieve data. Capacity to operate a computer
and perform basic word processing type tasks (i.e., graphics, basic spreadsheets).
Ability to type 25 - 30 wpm on a standard keyboard.

Rate- $16.75 per hour

PLEASE DO NOT USE THE APPLY ONLINE BUTTON.

To apply, please access the agency’s website at www.starkjfs.org. An online application can be found
under the Careers link. Applicants have the ability to upload a letter of interest and current resume.

We are an equal opportunity employer that does not discriminate based upon sex, race, creed,
color, age, national origin or disability. Applicants may request reasonable accommodations to
participate in the interview process.